|Having fun taking baby clay handprints|
First: Making a good first impression is so important. As simple as it sounds, your appearance makes a difference in how people respond to you. Be sure that you present yourself in a professional manner and groomed well. You will see that your clients will respond to you in a much more positive manner when you take time to do so.
Second: Make sure that you have a positive attitude when dealing with your clients. No matter what the situation, deal with it as a solution not a problem. Your clients will appreciate that you want to make it right for them. Run your business with a smile.
Third: Be friendly and generous. Offer a discount to return customers or a gift certificate to your local hospital. Donate to your time to local community events. Be involved. This will come back to you ten fold.
Fourth: Be accountable and responsible to yourself and your clients. Take action that exceeds your customer's expectations. If you say your prints will be done in a specific amount of time, be sure that you deliver them on or before they are expected.
Running your business responsibly and with these fundamental skills can create loyal clients that will come back year after year and for generations.